This Privacy Policy explains how Curtain Concepts (“we”, “us”, “our”), located at RMP Layout, Basavanahalli, Vijaynagar 4th Stage, Mysore – 570026, collects, uses, shares and protects your personal information when you visit curtainconcepts.in, submit an enquiry, contact us on WhatsApp, or interact with our advertisements on Google, Facebook and Instagram. By using this website you agree to the practices described below.
1. Information We Collect
Information you give us
- Your name, phone number, email address and city or address.
- Details about your requirement (e.g. curtains, blinds, upholstery, measurements, budget).
- Messages you send us through our enquiry forms, WhatsApp, phone or email.
- Information you submit through Google or Meta lead forms (for example, an “Instant Form” inside a Facebook/Instagram ad), which those platforms pass to us.
Information collected automatically
- Device and browser type, IP address, approximate location, pages visited and time spent.
- The advertisement or link that brought you to our website.
- Cookies, pixels and similar technologies (see Section 3).
2. How We Use Your Information
- To respond to your enquiry and arrange a consultation, home visit or measurement.
- To prepare quotations, process orders, deliver and install products, and provide after-sales service.
- To contact you by phone, SMS, WhatsApp or email about your enquiry or order.
- To measure and improve the performance of our website and advertising.
- To show you relevant ads on Google, YouTube, Facebook and Instagram (remarketing).
- To comply with legal, tax and accounting obligations.
We do not sell or rent your personal information to anyone.
3. Cookies, Advertising & Tracking
We may use the following third-party advertising and analytics services. These services may place cookies or use similar technologies on your browser to collect information about your visit:
Google Ads & Google Analytics
We use Google Ads (including conversion tracking and remarketing) and may use Google Analytics to understand how visitors find and use our site. Google may use cookies to show our ads to you on other websites and apps based on your previous visits to our site. Learn how Google uses data at policies.google.com/technologies/partner-sites. You can opt out of personalised Google advertising at adssettings.google.com and of Google Analytics using the Google Analytics opt-out add-on.
Meta (Facebook & Instagram) Pixel and Lead Ads
We use the Meta Pixel and Meta advertising tools to measure the effectiveness of our ads, build audiences, and show relevant ads to people who have visited our website or interacted with us on Facebook or Instagram. Meta may collect or receive information from our website and use it to provide measurement services and targeted ads. When you submit a Meta lead form, the details you enter are shared with us so we can contact you. Learn more in the Meta Privacy Policy. You can control the ads you see in your Facebook Ad Preferences and Instagram Ad Preferences.
Managing cookies
You can block or delete cookies in your browser settings. You can also opt out of interest-based advertising from many companies at optout.aboutads.info and youronlinechoices.eu. Blocking cookies will not stop you from using this website.
4. How We Share Information
- Service providers who help us run our business, such as website hosting, email and messaging (including WhatsApp), only as needed to provide their service.
- Advertising partners (Google and Meta) as described in Section 3.
- Installation and delivery partners, who receive your name, phone number and address only to complete your order.
- Authorities, when required by law or to protect our rights, customers or the public.
5. Data Storage & Security
Enquiries submitted on this website are stored on our own secured server and are accessible only to authorised staff. We use HTTPS encryption, access controls and reasonable technical and organisational measures to protect your information. No method of transmission over the internet is 100% secure, but we work hard to protect your data.
6. How Long We Keep Your Information
We keep enquiry and customer information for as long as needed to serve you and to meet legal, tax and accounting requirements, after which it is deleted or anonymised.
7. Your Rights
Under applicable law, including India’s Digital Personal Data Protection Act, 2023, you may:
- Ask what personal information we hold about you and request a copy.
- Ask us to correct or update inaccurate information.
- Ask us to delete your information or withdraw your consent.
- Opt out of marketing messages at any time by replying “STOP” or contacting us.
- Raise a grievance with us, and if unresolved, with the Data Protection Board of India.
To exercise any of these rights, contact us using the details below. We aim to respond within 30 days.
8. Children’s Privacy
Our website and services are intended for adults. We do not knowingly collect personal information from children under 18. If you believe a child has provided us information, please contact us and we will delete it.
9. Third-Party Links
Our website may link to other websites such as Google Maps, WhatsApp, Facebook and Instagram. We are not responsible for their privacy practices; please review their policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be on this page with the “Last updated” date shown at the top.